Privacy Policy

01Privacy Policy

This Privacy Policy explains how Petronorm (“we”, “us”, “our”) collects and processes personal data when you use our website at petronorm.co.uk or contact us. We act as the data controller for personal data processed under this policy.

02Who we are

Petronorm provides non-destructive testing and welding & material technologies services across the United Kingdom. Our address is 1 The Retreat, Christchurch BH23 1FE, Dorset, England. You can reach us by phone at +44 7462 751803 or by email at baran.gokdogan@gmail.com.

03What data we collect

We collect and process the following personal data:

• Enquiry data — name, email address, phone number (if provided) and the content of your message, when you submit the “Request a quote” form or contact us directly;
• Correspondence records — copies of emails and notes of phone conversations with you;
• Technical data — browser type, device and anonymous usage information, only where you accept analytics cookies.

04How we use your data and our lawful bases

We process your personal data only where we have a lawful basis under UK data protection law:

• Legitimate interests — to respond to your enquiry, prepare quotations and deliver inspection services you have asked about;
• Contract — where your enquiry leads to an engagement, to perform that contract;
• Consent — for any optional analytics cookies, which we use only if you accept them in the cookie banner;
• Legal obligation — where records must be retained under UK law.

05Cookies

Our website uses only strictly necessary technical storage, plus optional analytics cookies if you consent to them. Full details of the cookies used and how to change your preferences are set out in our Cookie Policy. You can withdraw consent at any time.

06Sharing your data

We do not sell your personal data. We share it only with:

• service providers who host our website or email systems, under contract with us;
• professional advisers where reasonably required;
• authorities where disclosure is required by law.

We never transfer your personal data outside the UK without an appropriate transfer mechanism under UK GDPR, such as an adequacy regulation or the UK International Data Transfer Agreement/addendum.

07How long we keep data

Enquiry and quotation correspondence is kept for up to 24 months after our last contact, unless it develops into an engagement, in which case records are kept for the period required by the engagement terms and applicable UK law. Records retained under legal obligations are kept only for as long as necessary.

08Your rights under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• access the personal data we hold about you;
• have inaccurate personal data rectified;
• have your personal data erased (“right to be forgotten”) in certain circumstances;
• restrict or object to processing in certain circumstances;
• obtain a portable copy of data you gave us, where processing is based on consent or contract;
• withdraw consent at any time, where processing is based on consent.

We respond to requests within one month. We may ask for proof of identity to protect your data.

09Security

We apply appropriate technical and organisational measures to protect personal data, including access controls and encrypted connections (HTTPS) for the website. No method of transmission over the internet is completely secure, but we work continuously to safeguard your data.

10Complaints

If you have a concern about how we handle your personal data, please contact us first at baran.gokdogan@gmail.com so we can put it right. You also have the right to complain to the UK supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

11Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

12Contact the privacy contact

For any privacy question, request or complaint, contact Petronorm at 1 The Retreat, Christchurch BH23 1FE, Dorset, England, by phone at +44 7462 751803, or by email at baran.gokdogan@gmail.com.